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Louise lightens the load

Louise lightens the load


Tensator is helping to improve traveller safety at King’s Cross Station with the introduction of a Virtual Assistant that is advising travellers with heavy and awkward to handle baggage to use the lift rather than the escalator.

Tensator’s Virtual Assistants, which use cutting-edge technology to project an image and create the illusion of a real person – the one located at Kings Cross has been christened ‘Louise’ – are fully customisable and help to bring messages to life by engaging with passengers and providing clear and consistent directional and safety announcements.

Tensator worked alongside telecommunications and security systems integrator TEW Plus to supply, configure and install ‘Louise’, and, during her six-week trial, there was an increase of over 260 percent in the number of passengers using the lift.

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