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CMYUK appoints a Demonstration and Training Manager

CMYUK appoints a Demonstration and Training Manager
Neil Roberts, former General Manager at Graphtec, has been appointed Demonstration and Training Centre Manager at CMYUK, where he will have overall responsibility for the facility, further optimising the customer experience.

Neil’s role includes demonstration and support of the new range of Trotec laser cutters and, in addition to this, he will also manage the escalation process for all equipment issues. He will work closely with the CMYUK Service Team and manufacturers to ensure that any difficult customer faults are managed even more quickly and efficiently.

Neil is no stranger to CMYUK. During his 22-year tenure at Graphtec, he handled the CMYUK account. As a result, he already has a long-established professional working relationship with Scott Clutton, CMYUK Service Manager, and Sue Hayward, CMYUK Sales Director (Equipment) to whom he now reports.

Neil’s appointment comes at a time of increased growth and activity for the Shrewsbury-based training and demonstration centre. Already the largest independent facility of its kind in Europe, it supports global market-leading technologies from EFI, Mimaki, Kongsberg, Epson, Klieverik, Trotec and Canon. The demonstration centre is widely recognised as a tremendous knowledge resource that is unique in the digital wide format printing industry.

In recent weeks, the facility has been extended to 9,000 sq.ft. and it now includes three live-sized room sets to showcase a movable feast of digital print applications within the fashion, décor and interiors markets. A new mezzanine studio has also been built as the nerve centre for the CMYUK Creatives in Residence Live initiative that is running for the next six months.

Commenting on his new role, Neil said: “Joining CMYUK provides me with a fantastic opportunity, not least because as the industry’s leading UK supplier, it partners exclusively with high-end brands and offers a wide portfolio of solutions. CMYUK is an ambitious company that never stands still. There are many new innovations taking place, and it’s exciting being part of such a knowledgeable and dynamic team.”

Sue Hayward added, “Neil is a great asset for the CMYUK demonstration and training centre. This is a very busy facility that is used by a wide variety of customers for demonstrations, training, testing and evaluations. Neil has a great deal of experience and knowledge of the industry and an ability to calmly manage the multiple taxing demands that a resource such as this attracts.”

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