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MX Display cements relationship with Vism

MX Display cements relationship with Vism

A year after it first signed up, large format graphics and signage specialist MX Display has renewed its contract with Vism and has even gone so far as to claim that its team now refer to Vism’s cloud-based installation project management software as its ‘installers’ bible’!

Established in 1996, with offices in both Derby and London, MX Display offers design, print and installation for clients operating across a wide range of different sectors, including interior design, education, retail, tourism, leisure, events, healthcare, property and construction.

The company linked up with Vism in spring 2019, when its Projects and Installation Coordinator, Rebecca Caldicott, decided to find a project management software solution that was tailored to suit MX Display’s specific needs.

Rebecca explained: “We had been using the Outlook calendar to organise all our installation work, but with the amount of detail we were inputting, it just couldn’t cope. I was attaching large files and sending lots of different jobs to different people, which was very time-consuming, as I was also sending emails every time something changed, which just confused everybody.

“We really needed something that was tailored to suit the needs of our industry and that could hold everything in one place. I found Vism online and started to ask people about it. I got recommendations and found more and more people who were using it, so we went ahead and signed up.”

Installers using Vism work from a mobile app which enables them to register their availability for jobs, review their work schedule, receive relevant documentation and send completion photos to their project manager once a job is finished.

Rebecca enthused that the Vism app is regarded as the installers’ bible – she uses it to run the whole installation management system, with all the documents, photos and signatures neatly stored in one place.

She continued: “We have a team of in-house installers, as well as using subcontractors all over the country, and everyone we work with is now signed up to Vism. Version two of the installer app, released at the end of 2019, has received really good feedback, with our installers reporting that it is even quicker and clearer and that they can now look at all their notifications in a list format.”

“I also like the fact that it is easy for me to move jobs around and that I receive a notification when each job is done together with all the photos complete with the signature, which makes it quicker and easier to get the relevant information over to our clients.”

Rebecca added that the switch to Vism has made MX Display’s installation management so much more efficient, so much so that the company is now looking to expand and take on more installers. She said: “It’s opened up the possibility of recruiting further staff because we have a system in place that enables us to manage a greater workload.”

MX Display usually completes around 80-150 installations a month and is increasingly carrying out work as far afield as the USA, so the travel section of Vism, which provides a facility to store all flight details, other travel and hotel information, is becoming ever more important.

Dan Tyler, Managing Director of Vism, said: “Since launching 18 months ago, we have worked closely with our users, including MX Display, to understand how people are using our software and to indentify the areas we can work on to further improve their experience. Through our ever-expanding client base we receive a huge amount of feedback and we’re enjoying growing alongside our customers.

“Version two of the installer app has been rebuilt from the ground up following such customer feedback and it now offers improved photo sharing capabilities and faster data transfer, plus a new instant chat function so that project managers and installers can talk in real time through the app.”

It’s this level of responsiveness that has particularly impressed Rebecca. She observed: “We always receive good customer service, often receiving a response to any queries within around 20 minutes and any issues are sorted pretty much straight away and resolved within a few hours.

“I have made a few recommendations over the last year and most of them have been implemented, which I’m really happy about. There’s also a personal touch, with the team regularly checking in to ensure that we’re happy with everything, and Dan recently visited to talk us through the new features they have in the pipeline.

“When we first signed up with Vism it was on a one year contract, which was great as we didn’t really know whether it would definitely work for us, but we’ve renewed the contract now and I would recommend Vism to anyone.”

Dan Tyler added: “All our contracts run for one year. We want people to stay with us because they’re happy with our products and customer service, so we don’t insist on a long-term commitment – we’d rather focus on providing a first-class experience.”

“I’m delighted that MX Display has renewed its contract, I think it reflects the relationships we are building with clients like Rebecca, as we continue to ensure our products deliver the most efficient and value for money software solution for installation management.”

For further information on Vism, visit:​ ​https://www.vismapp.com/​

For further information on MX Display, visit​: ​https://mxdisplay.co.uk/

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